1. General Refund Policy

At GrowHype, we strive to deliver high-quality website development and digital services. However, due to the nature of our work, we have a structured refund policy in place to ensure transparency and fairness for both parties.

  • All payments made to GrowHype are non-refundable once project work has commenced.
  • Refunds are only applicable in specific cases where no substantial work has been initiated, and the request is made within 24 hours of payment.
  • If GrowHype is unable to deliver the agreed-upon services due to unforeseen circumstances on our end, a partial or full refund may be considered based on the amount of work completed.

2. Project Cancellation & Refunds

Client-Initiated Cancellation

  • Clients must submit a written cancellation request via email or an official communication channel.
  • If cancellation occurs before work has started, the upfront fee will be retained as an administrative charge.
  • If cancellation occurs after work has commenced, the client will be billed for the completed portion of the project, and any remaining balance will be refunded at GrowHype’s discretion.
  • Projects canceled after substantial completion (75% or more) will not be eligible for a refund.

GrowHype-Initiated Cancellation

  • If GrowHype is unable to complete a project due to internal constraints, a full or partial refund will be issued based on work completed.
  • Refunds may also be provided if GrowHype fails to deliver services due to technical errors beyond our control, provided that the issue is not client-related.

3. Partial Payments & Pending Dues

  • GrowHype may request partial payments at different project milestones.
  • Clients are required to clear all pending payments before the website goes live.
  • If a client fails to make the final payment within 7 days of project completion, GrowHype reserves the right to hold the website, suspend services, or take legal action.
  • In cases where a partial payment has been made, no refunds will be issued for the portion of work completed.

4. No Refund Policy for Completed Projects

  • Once a project has been fully completed and delivered, no refunds will be entertained.
  • Clients are encouraged to review the work at key milestones and provide feedback in a timely manner to ensure satisfaction before final delivery.
  • Any post-delivery modifications will be chargeable as per GrowHype’s revision policy.

5. Refund Process & Timelines

  • Refund requests must be submitted in writing to info@growhype.ai along with project details and a valid reason for the refund.
  • All refund requests will be reviewed within 7 business days.
  • Approved refunds will be processed within 10-12 working days and credited to the client’s original payment method.

6. Chargebacks & Disputes

  • Initiating an unauthorized chargeback after receiving services violates this policy.
  • Clients are encouraged to resolve disputes through direct communication before taking further action.
  • If a chargeback is filed, GrowHype reserves the right to take legal action and blacklist the client from future services.

7. Modification of Refund Policy

  • GrowHype reserves the right to modify this refund policy at any time without prior notice.
  • Any updates will be communicated through our website and official communication channels.

By engaging with GrowHype’s services, clients agree to this refund policy and acknowledge its terms.

Last Updated: [29th Mar, 2025]